Warranty

All of our products are backed by a limited manufacturer’s warranty against any defects in materials and/or workmanship, when used in accordance with the product instructions for the respective warranty periods outlined below:

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Main Unit i.e. White Pump Unit that houses the motor – 1 year from date of purchase.

 

These warranty periods shall run from the date of original purchase. Because VHPL cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to original purchasers of Thea Product(s) that were purchased from VHPL or a VHPL authorized seller in India. VHPL reserves the right to reject warranty claims from purchasers for Thea Product(s) purchased from unauthorized sellers, including unauthorized Internet sites. The warranty is also limited to the original, end-user purchaser. This warranty does not cover cosmetic deterioration or damage caused by general wear and tear, physical or natural destruction, accident, misuse, neglect, alteration to the product or other external causes.

 

ALL OF THE THEA PRODUCTS ARE SINGLE-USER PRODUCTS.

Use by more than one person may present a health risk and voids the warranty. As this is a single-user product, it may only be returned for a refund within 15 days of purchase provided it is new, unopened, unused, and in its original packaging with the manufacturer’s factory seal still intact (Please refer to our Returns & Refund Policy).

 

Any warranty claims must be supported with reasonable evidence, including proof of date of purchase, alongside these warranty conditions. VHPL reserves the right to a reasonable period of investigation to establish the cause of the defect. If you wish to make a warranty claim, please contact VHPL at info@voyagerhealth.in and have information available regarding where and when you purchased your Thea Product(s). If your request is approved, we will provide further guidance relating to providing your proof of purchase or any returns. Please note that, if applicable, you are responsible for costs incurred in mailing your product and/or proof of purchase. VHPL will repair or replace a defective Thea Product(s) that is covered by this warranty. In the event that VHPL decides to provide a replacement, any replacement will not renew or extend the duration of this warranty. There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to the Thea Product(s), including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Under no circumstances shall VHPL be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability.